Punta Cana, DR.– RCI has been selected by Palace Resorts to manage and operate
customer care, reservations and collections in all of its vacation
clubs, the company announced.
Palace Resorts operates and markets vacation products for Palace Resorts hotels, and recently hotels operated by Hard Rock Hotels in Mexico and Hard Rock Hotel & Casino in Punta Cana.
RCI’s Contact Center Solutions division will perform these services for more than 90,000 Palace Premier members out of its Mexico City offices. Customer service support will also be provided to members of Palace Resorts' newest vacation clubs.
According to Robert Chapur Zahoul, RCD Resorts president, RCI has been an important strategic ally to Palace Resorts "since the beginning of our business relationship more than 25 years ago."
"RCI has been our partner in all stages of the group's growth, and has a perfect understanding of our vacation products as well as our all-inclusive services. RCI will provide world-class service to our customers and will play a key role in the growth of our vacation clubs."